- Understand it.
- Isn't so long and laborious that you can't be bothered to read it.
As such, our policy doesn't use lots of fancy legal language and might contain the odd typo. it is also a work in progress; we update our policy as our understanding of the new GDPR legislation changes and as we improve our website and add or remove elements.
We respect your right to privacy and will always do our absolute best to ensure we conform to not just the law at the time, but also our moral obligation to you. That's why we will never allow anyone to use your data unless legally required to do so, and we will always keep it secure and (where possible) will remove all trace of it at your request.
Normally we only hold names and email addresses, but at times we may hold other identifiable data about you, gathered with your consent, to carry out our day to day business with you. For instance, you might supply us with data as part of an enquiry, or as part of a purchase, or a booking process for a service, etc. In all instances this data is destroyed, once it is no longer relevant or required, or held securely if it forms part of a service agreement with you, or is a legal requirement for us to retain. In which case we can hold data for up to seven years.
Cookies: Our site uses them!
Cookies are little bits of software that are added to your computer as you use and interact with websites. They are used mostly for good: To improve your experience, sometimes for bad: Google, Facebook and other use them to track what a computer (the computer, not the person) is looking at. People like Google will use them mainly to target you with adverts and for "analytics", which means it will build a profile of what you do online. You will get these cookies added to your computer when you land on certain websites, like Google, Youtube, Facebook etc. As well as this we've added some Cookies to our site, mainly so we can be sure to only show you certain content once, most typically things like popups.
- Remember you when you visit this website to keep track of your browsing patterns and to build up a profile of how you and other users use the website.
- Make our website work as efficiently as possible.
- Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.
Cookies can sound a bit Orwellian and "Big Brother", but mostly they're pretty harmless and unless you land on a website that requests your data and you offer it, the data they hold is mostly anonymous, they don't have your name and email address, etc.You can clear out your cookies by clearing your browser history.
Emails are normally kept until our inbox is over-flowing and we have a clear out to delete all the old ones. We never use addresses obtained from emails for anything other than responding to the emails you send us. We don't harvest these emails for other purposes. Once we clear out our inbox and delete old emails from you, your details are gone.
If we change our Policy, we will post the changes on this page. Please check the website regularly for any changes to this Policy.
If you don't feel we're adhering to this Policy, what should you do?
- If you believe that we have not adhered to this Policy, please notify us by clicking on the "Contact Us" link at the bottom of this page. This will open your default email program, with our email address pre-filled for you to complete. Send the email to us and we will try to solve the problem promptly.
In most circumstances, we will respond within 30 days with the data requested.
If we suspect any abuses of this requirement (multiply requests in a short space of time etc.), we reserve the right to refuse.
For most requests to be processed, we will need you to prove who you are and that you have a lawful right to access the data.